Keep Your Hearing Aids Performing at Their Best

At Central Hearing, we understand that hearing aids are a long-term investment in your quality of life. That’s why we offer comprehensive servicing, repairs, and adjustments to keep your devices in optimal condition, so you can continue hearing clearly and confidently, every day.

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360 Complete Care Program

To support your long-term hearing health, we proudly offer our exclusive 360 Complete Care Program— a full-service maintenance plan designed to maximize the performance and lifespan of your hearing aids. Our program includes:

  • Ongoing Maintenance for Peak Performance

  • Routine service checks to keep your hearing aids running smoothly and reliably in any environment.
  • Comprehensive Repair Services

  • Handle common issues and minor damage on-site whenever possible. If needed, we’ll send your device to the manufacturer for warranty-covered repairs.
  • Professional Deep Cleaning

  • Thorough removal of wax and debris using specialized tools to maintain clear sound
  • Calibration & Adjustments

  • Fine-tuning your device settings to match your evolving hearing needs and maximize comfort.
  • Fit Assessments

  • Regular evaluation to ensure your hearing aids continue to fit securely and comfortably for optimal performance.
    We generally recommend a professional cleaning appointment every six months, depending on your usages.
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360 hearing aid repair program
360 repair for hearing aids

The Importance of Regular Care and Maintenance

Your hearing aids are delicate, high-performance devices require regular care to function at their best. Proper maintenance helps prevent common issues, preserves sound quality, and extends the life of your devices. At Central Hearing, all hearing aids come with the original manufacturer’s warranty, along with complimentary professional cleaning, adjustments, and ongoing support. To book a maintenance appointment, call us or schedule online.

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Common Issues with Hearing Aids (and Troubleshooting Tips):

1

Feedback or Whistling

This is often caused by a poor fit or earwax buildup. Try reinserting your hearing aid, cleaning your ears, and clearing the vent or sound outlet of wax and debris.

2

No Sound

The most common causes include a dead battery or a clogged microphone or earmold. Replace the battery, clean the device, and check the wax filter. It may need replacing if it’s been over three months.

3

Distorted Sound

This may be caused by moisture, debris, or a clogged wax filter. Gently dry and clean your device, and replace the wax filter if needed.

Still having issues?


If problems persist or you notice visible damage, don’t wait and contact us. Our experienced team will assess your hearing aids and provide the necessary repairs to get them performing at their best again.

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Daily Care for Hearing Aids

  • Wipe your hearing aids daily with a soft, dry cloth to remove moisture, wax, or oils.
  • Check earmolds and receivers for blockages and clean as needed.
  • Replace wax filters every three months, or more often if wax builds up.
  • Store hearing aids properly in a dry, protective case, away from moisture or heat.
  • Monitor batteries. Replace or recharge regularly as needed..
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daily care for hearing aids
rechargeable hearing aid station

Rechargeable Hearing Aid Battery Care

Proper care of rechargeable batteries is key to their performance and longevity:

  • Fully charge your devices before use and follow the manufacturer’s recommended charging times.
  • Keep the charging dock clean and dust-free.
  • Avoid extreme temperatures, which can shorten battery lifespan.
  • Check for firmware updates that may improve charging efficiency.
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Exceptional Warranty & Expert Repair Support

At Central Hearing, your hearing care doesn’t stop at the time of purchase. If your hearing aids aren’t working as they should, our team is here to help, whether you’re covered under warranty or need out-of-warranty service.

What to expect during a repair consultation:

  1. Assessment: Our experienced team will examine your hearing aids, identify the issue, and explain your repair options.
  2. On-Site Repairs or Manufacturer Support Minor issues can often be resolved in-clinic. For more complex problems, we’ll coordinate directly with the manufacturer on your behalf.
  3. Thorough Testing: After repairs, your devices will be tested to ensure they’re functioning properly.
  4. Follow-Up Care: We’ll schedule a follow-up appointment to ensure that you’re fully satisfied with the repair.

Want to Keep Your Hearing Aids at Peak Performance?


Our expert team at Central Hearing is here to help you get the most from your devices. Book your repair or maintenance appointment today. We’ll make sure your hearing stays clear, comfortable, and reliable every step of the way.

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hearing aid repair in vancouver and richmond
repair vs upgrade hearing aid discussion

Upgrade Your Hearing Experience with Our Trade-In Program

Why settle for outdated technology?


At Central Hearing, our Trade-In Program makes it easy to upgrade your current hearing aids to the latest models, so you can enjoy clearer sound, cutting-edge features, and improved comfort. Our hearing expert, Angie, will guide you through the process and help determine whether an upgrade is right for you. Whether you're interested in rechargeability, Bluetooth connectivity, or better speech clarity in noisy environments, the right upgrade can make a big difference.
 
Don’t miss the opportunity to enhance your hearing experience. Explore our Trade-In Program today and hear the difference for yourself.

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Upgrade vs. Repair

After your warranty expires, you’ll have the flexibility to either repair your current hearing aids or upgrade to a newer model.

Here's a quick comparison to help you decide:
Upgrade to New Hearing Aids Repair Existing Hearing Aids
Warranty

Upgrade to New Hearing Aids

Typically comes with a 3-4 year warranty
Repair Existing Hearing Aids
Typically comes with a 6-12 month warranty
Cost

Upgrade to New Hearing Aids

Greater long-term value through advanced features and improved efficiency

Repair Existing Hearing Aids

Lower upfront cost, but may lead to recurring repair expenses over time
Technology

Upgrade to New Hearing Aids

Latest advancements in speech clarity, noise reduction, and wireless connectivity

Repair Existing Hearing Aids

Basic features with outdated processing and limited adaptability
Fit and Performance

Upgrade to New Hearing Aids

Enhanced fit and comfort with updated designs; performance optimized to your current hearing loss level

Repair Existing Hearing Aids

Retains current fit; may not fully match your current hearing loss or comfort needs as they evolve
Comfort

Upgrade to New Hearing Aids

Improved comfort with modern, ergonomic designs tailored to your current ear anatomy

Repair Existing Hearing Aids

Become less comfortable over time due to wear or changes in ear shape
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Comprehensive Repair & Support

Our hearing aids include full manufacturer repair coverage, loss and damage protection, and free in-clinic maintenance such as cleaning, performance checks, and adjustments to keep your devices in optimal condition.

Discover the Central Hearing Certified Refurbished promise.

Upgrade Your Hearing Experience: Trade-In Program

Why settle for outdated technology?

Hearing aid technology is evolving rapidly, with improvements in sound clarity, comfort, and smart features. Upgrading to a newer model can significantly enhance your hearing experience and daily life.
 
At Central Hearing, we’re committed to helping you stay at the forefront of innovation. That’s why we offer a special Trade-In Program, designed to make upgrading easier and more affordable for our valued clients.
 
Our hearing expert, Angie, is here to help you determine the right time to upgrade or replace your current hearing aids. Don’t miss the opportunity to improve your hearing experience. Ask us about our Trade-In Program today and discover the difference.
 
 

Hearing Aid Coverage & Support

Navigating funding options can be complex, but we’re here to make it easier. We offer expert guidance on hearing aid coverage through private insurance, employee benefit plans, and public funding programs such as Veterans Affairs and others. Our team will help assess your eligibility and support you throughout the application process, ensuring a smooth experience while minimizing your out-of-pocket expenses.

Comprehensive Repair & Support

Our hearing aids include full manufacturer repair coverage, loss and damage protection, and free in-clinic maintenance such as cleaning, performance checks, and adjustments to keep your devices in optimal condition.

Latest Hearing Technology

Whether you’re exploring hearing aids for the first time or looking to upgrade, our experienced hearing expert Angie is here to guide you with personalized solutions tailored to your hearing needs, lifestyle preferences, and budget.

60-Day Satisfaction Guarantee

At Central Hearing, your confidence matters. That’s why all new hearing aids come with a 60-day satisfaction guarantee and easy exchange or upgrade options. Plus, we offer a price match guarantee and we’ll beat any advertised price in Greater Vancouver for unbeatable value.

Experienced Hearing Professional

Receive personalized care from our provincially licensed Hearing Instrument Practitioner, Angie Kwong, who brings over 15 years of specialized experience in hearing aid technology and fitting. Fluent in English, Cantonese, and Mandarin, she is known for her attentive and detail-oriented service.

Comprehensive Hearing Evaluation

Get a personalized one-on-one hearing assessment with Angie Kwong, a provincially licensed Hearing Instrument Practitioner with 15+ years of experience. This includes a hearing history review, visual ear exam, advanced tests, and a customized care plan based on your  communication needs.