Contact Us
Call Us
Contact Us
Your First Appointment
Visiting us for the first time? We’re here to make your hearing care journey easy, comfortable, and informative. This page will walk you through what to expect during your first appointment - from consultation to personalized recommendations.
Schedule AppointmentUnparalleled Personalized Hearing Services
At Central Hearing, your hearing health journey begins with a comprehensive, one-on-one evaluation led by experienced hearing care professional Angie Kwong. Each appointment is designed to assess your hearing thoroughly and recommend solutions tailored to your lifestyle, hearing goals, and budget - with no doctor’s referral needed. The appointment is completely painless, and takes approximately 45 minutes.
What to Expect at Your First Visit
1
Hearing Needs Assessment
We start with a conversation to learn more about your hearing concerns, daily listening situations, and communication needs. This helps us understand your lifestyle and ensure our recommendations truly fit your goals.
2
Visual Ear Examination
Angie will perform a visual examination of your ear canals to check for wax buildup, irritation, or other conditions that may affect your hearing.
3
Comprehensive Hearing Test
You’ll complete a detailed hearing test in our certified audiometric booth. This includes a full range of tone, pitch, and speech assessments, giving us a clear picture of how well you hear in various environments.
Personalized Recommendations & Real-Time Demos
After your test, Angie will explain your results in clear, easy-to-understand terms. If hearing aids are recommended, she’ll guide you through your options with unbiased, personalized advice - based solely on your hearing profile and preferences.
When appropriate, you’ll also have the chance to try a free in-clinic hearing aid demo, so you can experience the benefits of better hearing firsthand before making a decision.
When appropriate, you’ll also have the chance to try a free in-clinic hearing aid demo, so you can experience the benefits of better hearing firsthand before making a decision.
60-Day Satisfaction Guarantee
We want you to feel confident in your hearing care decisions. That’s why we offer a 60-day satisfaction guarantee on all new hearing aid purchases - giving you the flexibility to exchange or upgrade your devices if they don’t fully meet your expectations.
Best Price Guarantee
You’ll also enjoy our 30-day Best Price Guarantee. If you find a lower advertised price for the same model in Metro Vancouver within 30 days of purchase, we’ll match it - and take an additional $100 off, so you never have to choose between quality and value.
