Your First Hearing Appointment at Central Hearing

Visiting us for the first time? We’re here to make your hearing care journey clear, comfortable, and informative. This page will guide you through what to expect at your first appointment,  from your initial consultation to personalized recommendations.

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Personalized Hearing Evaluation

At Central Hearing, your hearing care journey begins with a comprehensive one-on-one evaluation led by licensed hearing care professional Angie Kwong. Each appointment is designed to thoroughly assess your hearing and recommend solutions tailored to your lifestyle, goals, and budget, with no doctor’s referral required. The process is completely painless and takes about 45 minutes.

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What to Expect at Your Hearing Test

1

Understanding Your Hearing Needs

Your appointment begins with a one-on-one conversation to understand your hearing concerns, daily listening situations, and communication needs. This allows us to get a clear picture of your lifestyle and goals, ensuring that any recommendations are tailored specifically to you.

2

Examining Your Ears

Next, we use an otoscope to take a clear look inside your ear canals. This helps us check for wax buildup, irritation, or other conditions that could affect your hearing test results. The examination is quick, safe, and completely painless.

3

Your Hearing Test and Results

You’ll complete a detailed hearing test in our certified audiometric booth. The assessment includes a full range of tones, pitches, and speech, giving us a clear picture of how you hear in different situations. 
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Signs of hearing loss

Personalized Recommendations and Hearing Aid Demos

After your hearing test, our hearing expert Angie Kwong will review the results with you in clear, easy-to-understand terms. If hearing aids are recommended, she’ll guide you through your options with personalized advice tailored to your hearing profile and preferences.

When appropriate, you’ll also have the opportunity to try a free in-clinic hearing aid demo. This lets you experience the benefits of improved hearing firsthand before making any decisions.

60-Day Satisfaction Guarantee

We want you to feel fully confident in your hearing care decisions. That’s why every new hearing aid purchase at Central Hearing comes with a 60-day satisfaction guarantee. If your devices don’t meet your expectations, you have the flexibility to exchange or upgrade them, giving you peace of mind as you adjust to better hearing.

Best Price Guarantee

You’ll also enjoy our 30-day Best Price Guarantee. If you find a lower advertised price for the same model in Metro Vancouver within 30 days of purchase, we’ll not only match it but also take an additional $100 off. This way, you can enjoy the confidence of knowing you never have to choose between quality and value.

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Comprehensive Repair & Support

Our hearing aids include full manufacturer repair coverage, loss and damage protection, and free in-clinic maintenance such as cleaning, performance checks, and adjustments to keep your devices in optimal condition.

Discover the Central Hearing Certified Refurbished promise.

Upgrade Your Hearing Experience: Trade-In Program

Why settle for outdated technology?

Hearing aid technology is evolving rapidly, with improvements in sound clarity, comfort, and smart features. Upgrading to a newer model can significantly enhance your hearing experience and daily life.
 
At Central Hearing, we’re committed to helping you stay at the forefront of innovation. That’s why we offer a special Trade-In Program, designed to make upgrading easier and more affordable for our valued clients.
 
Our hearing expert, Angie, is here to help you determine the right time to upgrade or replace your current hearing aids. Don’t miss the opportunity to improve your hearing experience. Ask us about our Trade-In Program today and discover the difference.
 
 

Hearing Aid Coverage & Support

Navigating funding options can be complex, but we’re here to make it easier. We offer expert guidance on hearing aid coverage through private insurance, employee benefit plans, and public funding programs such as Veterans Affairs and others. Our team will help assess your eligibility and support you throughout the application process, ensuring a smooth experience while minimizing your out-of-pocket expenses.

Comprehensive Repair & Support

Our hearing aids include full manufacturer repair coverage, loss and damage protection, and free in-clinic maintenance such as cleaning, performance checks, and adjustments to keep your devices in optimal condition.

Latest Hearing Technology

Whether you’re exploring hearing aids for the first time or looking to upgrade, our experienced hearing expert Angie is here to guide you with personalized solutions tailored to your hearing needs, lifestyle preferences, and budget.

60-Day Satisfaction Guarantee

At Central Hearing, your confidence matters. That’s why all new hearing aids come with a 60-day satisfaction guarantee and easy exchange or upgrade options. Plus, we offer a price match guarantee and we’ll beat any advertised price in Greater Vancouver for unbeatable value.

Experienced Hearing Professional

Receive personalized care from our provincially licensed Hearing Instrument Practitioner, Angie Kwong, who brings over 15 years of specialized experience in hearing aid technology and fitting. Fluent in English, Cantonese, and Mandarin, she is known for her attentive and detail-oriented service.

Comprehensive Hearing Evaluation

Get a personalized one-on-one hearing assessment with Angie Kwong, a provincially licensed Hearing Instrument Practitioner with 15+ years of experience. This includes a hearing history review, visual ear exam, advanced tests, and a customized care plan based on your  communication needs.