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Visiting us for the first time?
We’re here to make your hearing care journey comfortable and informative. At your first appointment, you’ll know exactly what to expect, from the initial consultation to personalized recommendations tailored to your needs.
Schedule an appointmentPersonalized Hearing Evaluation
The process begins with a comprehensive one-on-one evaluation by licensed hearing care professional Angie Kwong. She will assess your hearing and recommend solutions tailored to your hearing profile, lifestyle, and budget. No doctor’s referral is required, and the assessment is painless, and taking about 45 minutes.
What to Expect at Your Hearing Test
1
Understanding Your Hearing Needs
Your appointment begins with a one-on-one conversation to understand your hearing concerns, daily listening situations, and communication needs. This allows us to get a clear picture of your lifestyle and goals, ensuring that any recommendations are tailored specifically to you.
2
Examining Your Ears
Next, we use an otoscope to take a clear look inside your ear canals. This helps us check for wax buildup, irritation, or other conditions that could affect your hearing test results. The examination is quick, safe, and completely painless.
3
Your Hearing Test and Results
You’ll complete a detailed hearing test in our certified audiometric booth. The assessment includes a full range of tones, pitches, and speech, giving us a clear picture of how you hear in different situations.
Personalized Guidance.
Experience It Firsthand.
After your hearing test, we’ll explain your results in clear, simple terms and walk you through personalized hearing aid options. When appropriate, you can try a free in-clinic demo to experience the benefits firsthand before making a decision.
60-Day Satisfaction Guarantee
We want you to feel confident in your hearing care decisions. That’s why every new hearing aid purchase includes a 60-day satisfaction guarantee. If your devices don’t meet your expectations, you can exchange or upgrade them with complete peace of mind.
Best Price Guaranteed
If you find a lower advertised price for the same model in Metro Vancouver within 30 days of purchase, we’ll match it and take an additional $100 off. With this guarantee, you can be confident you’re receiving both exceptional quality and the best value.
